Pinnacle sets itself apart from the competition by soaring higher than all of the rest in recognizing there is always a way to improve.  The number of satisfied Pinnacle serves proves that we are the Pinnacle of America’s Building Service Contractors.

By providing superior commercial cleaning services and by efficiently and expeditiously handling customer service requests and rectifying customer service issues, we Pride our customers.  Customer satisfaction is the secret to our success.  We want our customers to know we take pride in everything we do.

The word Pinnacle is defined as reaching “Peak Performance.”  Our objective is to keep our customers so satisfied that they would never think of looking anywhere else for service, and to help each employee of Pinnacle to be “the very best they can be”.

Pinnacle Pride is a new program we have developed to recognize our employee’s hard work and dedication.  This program recognizes and rewards employees who have “gone the extra mile” to provide excellent customer service.

Management maintains a Pinnacle Pyramid Pledge card for each employee.  This card assists Management in rewarding and keeping track of the individuals who have gone the extra mile in satisfying one of our customers or assisting a co-worker.

An employee can be rewarded by:

• Providing excellent customer service
• Recognizing how special our customers are, and the importance of meeting their needs
• Taking immediate action to help solve a problem or to help someone
• Being dependable and accountable, always “on the job”
• Working together and being a part of and contributing to the Pinnacle Team

Pinnacle Pride is putting principles first in keeping our customers satisfied, and in maintaining healthy relationships with others.